Shipping Policy
Effective Date: 7/14/2026
Thank you for shopping with The Pleasure Spot. We know waiting for something you’re excited about isn’t always easy, so we’ve outlined our shipping process below to help you know what to expect.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or holidays will begin processing on the next business day.
Please note that processing time and shipping time are different. Processing refers to the time it takes to prepare your order before it is shipped.
Shipping Times
Once your order has been processed, estimated delivery times are generally:
- Standard Shipping: 3–7 business days
- Expedited Shipping: Available at checkout (when applicable)
Delivery times are estimates only and may vary due to weather, carrier delays, holidays, high shipping volumes, or circumstances beyond our control.
Shipping Rates
Shipping charges are calculated during checkout based on:
- Package weight
- Package dimensions
- Shipping destination
- Selected shipping method
Applicable shipping costs will be displayed before you complete your purchase.
Order Tracking
Once your order has shipped, you’ll receive a shipping confirmation email that includes your tracking information.
Please allow up to 24 hours for tracking information to begin updating after receiving your shipping confirmation.
Multiple Shipments
Some orders may arrive in separate packages.
This may occur when:
- Products ship from different fulfillment locations.
- Items have different processing times.
- An order contains products fulfilled separately.
If your order ships in multiple packages, you’ll receive tracking information for each shipment as it becomes available.
Shipping Address Accuracy
Please review your shipping address carefully before completing your order.
The Pleasure Spot is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete shipping information provided during checkout.
If you notice an error after placing your order, please contact us immediately at hello@pleazherplug.com. While we’ll do our best to update your order before it ships, we cannot guarantee changes once processing has begun.
If an order is returned due to an incorrect or undeliverable address, additional shipping charges may apply before the order can be reshipped.
Lost, Stolen, or Delayed Packages
Once your order has been shipped and accepted by the shipping carrier, delivery becomes the responsibility of the carrier.
If your tracking information indicates your package has been delayed, marked as delivered but cannot be located, or appears to be lost, we recommend that you first contact the shipping carrier directly to begin an investigation or file a claim, if applicable.
If the carrier requests additional information from us or you need assistance during the investigation process, please contact us. We’ll gladly provide any information we can to help support the investigation.
Packages that have been marked as Delivered by the shipping carrier but are missing should also be reported to the carrier immediately. We recommend checking around your delivery location, with neighbors, or with your local post office or carrier before contacting us.
While we’ll gladly assist whenever possible, The Pleasure Spot is not responsible for packages that are lost, stolen, delayed, or misdelivered by the shipping carrier after they have been accepted for shipment.
Damaged Orders
If your order arrives damaged, please contact us within 5 days of delivery.
To help us resolve the issue as quickly as possible, please include:
- Your order number
- Photos of the damaged product(s)
- Photos of the shipping packaging
- A brief description of the damage
Claims submitted after five (5) days of delivery may not qualify for replacement or resolution.
Shipping Locations
At this time, The Pleasure Spot primarily ships within the United States.
International shipping may become available in the future.
Custom Orders
Products purchased through The Studio may require additional production time before shipping.
Estimated production timelines will be discussed and communicated before production begins.
Custom orders may ship separately from boutique purchases.
Questions
If you have any questions regarding your shipment or this Shipping Policy, we’re happy to help.
The Pleasure Spot